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Customer Service & Claims Advisor

ACS Recruitment



£22000 - £24000/annum


Posted: 22/06/2022

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Hours: Mon-Fri 9am-5.30pm

Salary: £22,000 D.O.E

We have partnered up with a leading broker who are looking for an experienced customer service and claims advisor to join their Northampton team.

Customer involvement is key in this role and you will need to possess a natural ability to build rapport. As a supporting member to their New Business and Renewal teams you will be required to manage and service all midterm policy changes and to assist with and oversee claims, successfully managing outcomes and dealing with all client servicing needs and tasks with skill and efficiency.

You will also need to recognise and convert sales opportunities and be able to process a comprehensive range of transactions with a high level of accuracy.

The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. Someone who can think on their feet, work independently and as part of a team. Well organised, self-motivated, approachable and a positive outlook towards work.

Key responsibilities and tasks:

Servicing in and outbound calls to existing customers and to the highest of standards
Nurturing and developing client and insurer relations (in and on occasion out of the office)
Providing sales support duties (cross sales) and negotiating terms, with both clients and insurers
Managing claims and servicing outcomes with our clients and partners
Registering claims and maintaining client servicing records with total accuracy
Accurately processing policies, associated transactions, and documentation (Acturis and MS Office)
Develop and improve on existing processes to enhance the services offered
Providing support and advice to colleagues with enquiries
General clerical and administrative dutiesExperience:

At least 1 year motor and/ or home insurance experience (essential)
Customer Service experience including in and outbound call handling (essential)
Office and administrative experience (essential)
Frequent use of Microsoft applications including Word, Excel and Outlook (essential)
Experience working with structured procedures and deadlines (essential)
Knowledge and understanding of FCA regulations (essential)
Chartered Insurance Institute (CII) qualifications (preferred)Skills:

Confident and positive communication skills
An excellent telephone manner, a high degree of empathy and a natural ability to build rapport
Self-motivation and effective time management
An ability to work as a part of a team and by using your own initiative
Competent organisational skills and elevated administrative abilities
An ability to work under pressure to meet deadlines and targets
An ability to focus on detail to maintain accuracy
Competence with numbers and technical information
A good standard of written language and presentation


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