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Technical Support Engineer

MPI Limited





Posted: 23/06/2022

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Technical Support Engineer

Job Purpose
Define the Technical Specification of the aircraft within the fleet to ensure a continued safe and reliable operation with the least amount of disruption. Support both Line and Hangar Maintenance with solutions to tasks that are beyond the scope of those laid out in the readily available manuals, Including AOG support. Review manufacturers, internal company and regulatory recommendations / requirements to ensure that aircraft are compliant with regulations and perform to their optimum. Contribute towards, and promote our client as an innovative and world class airline.
Provide structural repair support for our clients fleet and subcontracted services, preparing repair proposals for submittal to the OEM and provide advice to Maintenance organisations
Key Accountabilities & Responsibilities
Analyse Component Defect Reports and take action to improve reliability on the most cost effective basis, in conjunction with the Failure Rate
Monitoring Programme.
Carry out selection and periodic re-evaluation of external repair / overhaul agencies for rotable components, in conjunction with the Contracts
department for parts not covered in the “pooling” agreements.
Carry out investigation in conjunction with manufacturers and overhaul agencies.
Provide the Engineering Finance team with detailed reports annotating financial spend against assigned projects and / or modifications.
Evaluate technical publications to determine desirability; liaise with internal and external third parties from initial review through to
Investigate remedial or modification action to reduce persistent aircraft system defects.
Prepare modification Engineering Releases in conjunction with the Design department and Civil Aviation Authority.
Advise and assist maintenance supervision during manufacture and initial installation of Modification Engineering Releases. Monitor in-
service reliability to obtain optimum performance.
Perform project evaluation, control and implementation with full financial oversight as directed by management.
Recommend amendments to the Maintenance Programme to achieve maximum cost effectiveness, or to meet changes in required
maintenance inputs.
Carry out technical evaluations and provide detailed responses for assigned Occurrence Reports.
Evaluate Boeing PPRs in conjunction with scheduled new aircraft deliveries.
Represent our client at meetings with manufacturers and airlines both internally and externally; address action items in a timely manner.
Control and evaluate hydraulic and fuel samples through analysis programmes.
Initiate and control Work Orders for any additional work requirements.
Develop Part 21J modifications in conjunction with the Design department and Boeing.
Produce, amend or enhance departmental, inter-departmental and company procedures.

Evaluate, prepare and propose fully engineered aircraft structural repair schemes in conjunction with aircraft manufacturers Structural Repair
Manual (SRM) and/or component manufacturers repair manual.
Advise and assist Part 145 maintenance staff in the implementation of structural repairs.
Advise and assist with all other structural related issues, e.g. repair related AD / SB evaluation and embodiment.
Attend OEM structural seminars as required to make OEMs aware of improvements required in repairs that affect the fleet for improved

When required attend AOG situations at any location on the network for short or extended periods, working within a multi-functional team
to complete a major structural repair.
Amend AMOS tracking events for Category B or Category C repairs with future work or repeat inspections requirements when repair
instructions or damage tolerance evaluations are received from Boeing.
Plan future work requirements for temporary repairs or repairs that do not meet return lease conditions, providing information for any special
processes, NDT inspections, materials required and man-hour estimates prior to suitable maintenance input.
Audit repair certification post heavy maintenance for addition to repair files and/or Dent and Buckle documents.
Raise AMOS work orders to have allowable damages or repairs re-assessed or reworked as required to gain acceptable repair certification
for NAA or EOL requirements.
Maintain repair files and dent and buckle documents for the managed fleet
Audit and give advice on all structural repairs to support aircraft acquisition and disposal, being on-site with the aircraft and records as and
when required.
Liaise with other Part CAMO departments when structural repairs affect Airworthiness Directives, Service Bulletins and MPD inspection
Support outsource engineering and selected workshops that repair the aircraft components, depending if selected MRO/workshop is capable
to liaise with OEMs, with structural technical support and audit all structural WOs and update repair files and Dent & Buckle documents.
Compile, check and issue Repair Scheme Data Sheets and Work Instructions for licenced engineers to be able to certify and close work
orders for repairs or allowable damages outside of published repair data.
Update, audit and provide repair files and Dent & Buckle documents for airline transfers or lessor mid-term and EOL requirements.

Qualification and Experience
A minimum of 5 years’ experience in an aircraft maintenance environment, and proven knowledge and experience within Engineering Services.
Minimum Aircraft Maintenance Engineer’s licence, or degree / HND in Aeronautical Engineering or equivalent related experience. Proven record and knowledge of aircraft systems relevant to the aircraft types operated by our client and any contracted Part M. Working knowledge of regulatory requirements.
Key Competencies
Able to manage priorities and work to demanding timescales.
Able to manage working hours to ensure the needs and demands of the role are fulfilled.
Excellent interpersonal skills.
Good facilitator.
Excellent written and verbal communicator.
Understanding of Human Factors.
Knowledge of IOSH.
Understanding of business / financial risks.
A good knowledge of Health & Safety requirements within an engineering environment.
Proficient in Excel, Word, Powerpoint, Outlook, and an understanding of the company’s computer system AMOS.
Proven background in developing aircraft repairs using the Structural Repair Manual.
Ability to find production drawings for aircraft structure.

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