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Case Officer

Riverside Recruitment





Posted: 23/06/2022

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Job: Case Officer

Location: Wells, Somerset

Salary: £20k pa

Duration: Permanent

Hours: 8.30am to 5pm Monday to Friday


We have an incredible opportunity for a bright, confident individual looking to start or further their career within the Legal profession. Working closely with the Fee Earner (Conveyancer) you will be responsible for providing exceptional customer service via telephone calls, email or face to face. You will be the first point of contact for clients so you will need to possess first class communication skills.

The Client:

Our client is an extremely reputable and long-standing legal firm who pride themselves on delivering strong and client focused relationships. Their branch, in Wells, has an energetic and dynamic buzz along with a strong team ethos and they are looking for someone who can add with their personality and skills. Are you enthusiastic, driven with the ability to keep a level head under pressure?

The Job:

* Maintaining and managing a number of client files as a case load

* Processing draft contract packages, searches, exchange and completion formalities

* Reviewing client Mortgage Offers

* Effective communication with clients providing general file progression and updating third parties accordingly

* Updating all transactions on Case Management system

* Adhering to the Firm policies at all times during the transaction

* Participate in all training programmes which will be initiated by supervisors as and when necessary

* Report all issues of concern to the Head of Department or as they may direct

* Conducting daily work within the restrictions of GDPR, Law Society Conveyancing Quality Scheme and Solicitors Regulation Authority

* Assisting with additional tasks as deemed reasonable as and when necessary

To be considered you must have:

* Ability to multi-task and prioritise workload

* Organised and efficient with the ability to stay calm under pressure

* Confident communicator at all levels verbal and written

* Strong administrative skills, with an ability to understand IT systems and operate them efficiently

* Produce accurate work with have a keen eye for detail

* Minimum of 5 GCSEs A – C/9-4 or equivalent is essential

* Commitment and enthusiasm


* 20 days holiday plus bank holidays and additional time off during the Christmas closing period

* Discount site

* Eye care voucher scheme

* Company pension scheme

Riverside Recruitment are acting as an employment agency in relation to this vacancy

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