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Support Coordinator

Vantage Consulting

Manchester

Permanent

£25000/annum

M11AF

Posted: 24/06/2022

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Support Coordinator
Manchester (hybrid)
25k

The role:

Provide telephone and email support to various versions of our in-house developed Online booking systems
eliciting relevant information from the customer to be able to solve or reproduce the customer problem
Helping customers with a broad range of queries, from the very simple to the very complicated. Troubleshoot and fix appropriate problems
Raise development logs for issues confirmed as development issues, detailing appropriate steps to recreate the problem and give timely responses to customer queries and manage logs that have been passed to other teams.
Testing and replicating bugs

Experience:

Proven experience working in a technical support role
Exposure to supporting Web based applications
Experience with web based technologies (xml,JSON)
Experience with MySQL
Must be excellent at communicating ideas at different levels
Show good pride in their work, and have an incredible attention to detail
A quick learner, looking to continually improve themselves, with an open minded and creative approach to solving problems
A keen problem-solver - Looking for the most effective route through issues
Accurate at making estimations for project timescales, meeting deadlines and preparing for meetings
Flexible - May have to delve into other parts of the system to troubleshoot issues
Organised - Able to create and follow plans and timescales

Desirable:

Exposure to Linux and SOAP/REST apis beneficial
Knowledge of the Travel Industry would be desirable, particularly Corporate Travel industry
Understanding of a major GDS system also a large advantage (eg: Sabre,Galileo,Amadeus)

If interested, please send your email

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