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Customer Change Portfolio Partner

LHH Recruitment



£90000 - £95000/annum


Posted: 24/06/2022

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Role Title:

Change Portfolio Partner (Customer)

Reports To:

Head of Transformation

My Role

To lead the complete portfolio of Customer change and transformation initiatives throughout the end-to-end change cycle from visioning to embedding initiatives successfully. This Customer portfolio will include all categories of change, from small continuous improvement activity through to large transformational programmes. This role will partner with Customer colleagues to deliver optimal business performance in the Customer area and will also play a leading role within the network of Change Portfolio Partners, working together with the Head of Transformation to lead and orchestrate change and transformation initiatives across the whole Scheme to help deliver the strategic goals of the scheme.

My Priorities - what I will deliver

· Accountable for the delivery of initiatives within the Customer portfolio covering, but not limited to, business change, process change, technology projects, digital transformation, people and operating model change, risk & regulatory projects and small to medium improvement initiatives

· Hands on management of programmes and projects within the Customer portfolio from ideation/PoC to implementation to value delivery

· Manage demand; Co-creating with Customer the pipeline of change within the Portfolio aligned to value and strategic outcomes

· Manage the Customer change and transformation roadmap from small change requests to large complex transformation programmes

· Ensure that all programmes, projects and change requests are effectively prioritised, resourced and managed effectively

· Ensure the portfolio is aligned to strategy and delivers the desired outcomes, ensuring the roadmap and its deliverables are positioned for success

· Production of reporting, communication and regular updates of the change and transformation portfolio, within Customer and across the scheme

· Be the expert in the disciplines of change and transformation, covering but not limited to programme management, agile delivery, business analysis, change management and benefit realisation

· Work with the Process Architect to ensure processes are optimised, clear, relevant and repeatable for the Customer Portfolio

· Build and manage a team of change, transformation and delivery professionals as required by the Customer portfolio, providing expert leadership, guidance, and development

· Work with the Head of Transformation & Change, and as part of the central Portfolio management team, to manage dependencies and resources cross-portfolio

· Work with the wider Transformation & Change team to build a centre of excellence in the delivery of transformation and change, unlocking talent and building best practice

· Work with the Project Management office to manage portfolio financials, ensuring costs are managed effectively and accurately, contributing to the overall investment governance across the scheme

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