Job Title: Communications Executive

Location: Gateshead (Fully Remote Working)

Salary: £30,000-£49,000

Permanent

I am currently recruiting for 2 x Communications Executive roles to join a global professional services busines.

This position plays a critical role in building ongoing customer relationships by providing strategic, easy to understand, customer-focused and timely operational messaging while leading the day-to-day management of the UK-based team.

Key Responsibilities for the Communications Executive:

Write, edit, execute, and send customer communications on strategy and on time, as well as communications internally to ensure internal teams are ready to support the external customer change and/or impact
Proactively work with cross-functional/cross-organisational teams to effectively manage customer communication initiatives and objectives
Execute communications effectively across all available communications channels
Work in conjunction with our lines of businesses to develop a successful strategic operational communication calendar for customers
Maintain success metrics by assigned audience type for monthly brand consistency in image and voice in all communication touch points
Support and implement creative processes and solutions for better business outcomes and increase the Company's net promoter score
Ability to manage processes and programs
Performs other duties as assignedExperience needed for the Communications Executive

Two to five years job related work experience required in Marketing or similar competency, with at least 2 years in communications
Excellent research, writing, and editorial skills, with demonstrated ability to communicate complex or technical information to the public
Ability to quickly understand, and respond to their needs
Experience with MS Office products including Outlook, Word, PowerPoint, and Excel
Strong consideration given for digital email skills and payments industry experienceSkills and Abilities for the Communications Executive

Excellent written and verbal communication skills are required, along with proven communication planning, execution, and measurement
Ability to influence and partner within
Persistent and relationship-focused
Experience in technical communication
Ability to respond to assignments with little or no notice, manage shifting priorities and operate in ambiguity
Must have the ability to handle conflicts and successfully manage multiple projects concurrently
Must be able to exercise sound judgement independently
Strong organisational and time management skills
Strong attention to detail and interpersonal skills
Some limited travel may be required
Email marketing experience, preferably Marketo is preferred

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