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Customer Excellence Leader

Chase Taylor Recruitment Ltd

Birmingham

Permanent

£21000 - £25000/annum

B32AA

Posted: 02/08/2022

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Chase Taylor Recruitment are currently working on an exciting opportunity for a Customer Excellence Leader to work for a well-established Aluminium Windows, Doors and curtain wall manufacturer in Birmingham. As a Customer Excellence Leader, you will be the driving force behind all improvements relating to customer service, working for both the customer and the company to ensure a smooth efficient and exceptional service.

The role:

* Design, lead and implement the customer experience process – to ensure each customer has a positive experience

* Be the first point of contact for customers

* Deliver timely updates to all clients regarding the status of their order

* Managing multiple email and social media inboxes

* Driving improvements in the overall customer experience

* Producing weekly reports

* Lead post project review meetings

* Provide general support to the operations manager

The candidate:

* At least 3 years in a customer service role is essential

* Experience within the construction/manufacturing industry is desirable

* Have experience with working with Aluminium windows and doors is also desirable

* Strong communication skills

* Excellent telephone manner

* Ability to manage own workload

* Be able to problem solve

If you would like to know more information about this role, please click ‘apply’ or contact Chase Taylor Recruitment and quote reference number MM2968

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