jobmove logo

Customer Excellence Leader

Chase Taylor Recruitment Ltd



£21000 - £25000/annum


Posted: 02/08/2022

Are you interested in more Construction jobs?

Apply on Partner Site

Chase Taylor Recruitment are currently working on an exciting opportunity for a Customer Excellence Leader to work for a well-established Aluminium Windows, Doors and curtain wall manufacturer in Birmingham. As a Customer Excellence Leader, you will be the driving force behind all improvements relating to customer service, working for both the customer and the company to ensure a smooth efficient and exceptional service.

The role:

* Design, lead and implement the customer experience process – to ensure each customer has a positive experience

* Be the first point of contact for customers

* Deliver timely updates to all clients regarding the status of their order

* Managing multiple email and social media inboxes

* Driving improvements in the overall customer experience

* Producing weekly reports

* Lead post project review meetings

* Provide general support to the operations manager

The candidate:

* At least 3 years in a customer service role is essential

* Experience within the construction/manufacturing industry is desirable

* Have experience with working with Aluminium windows and doors is also desirable

* Strong communication skills

* Excellent telephone manner

* Ability to manage own workload

* Be able to problem solve

If you would like to know more information about this role, please click ‘apply’ or contact Chase Taylor Recruitment and quote reference number MM2968

Apply on Partner Site

Or check similar jobs