Are you on the look out for a brand new Customer Service role?
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You may have worked within a retail or office based Customer Service role and be interested in working in a more technical role?
Or you could be a recent college or university leaver looking for your first taste of an office based Customer Service role?
Either way, if you want to join a close knit Customer Service/ Planning team who pride themselves on their level of service in a varied and fast paced Customer Service and Administration based role then this could be the role for you!
Job Title: Customer Service Administrator
Hours: Full time role; 37.5 hours per week Monday to Friday (office based)
Job Type: Permanent
Salary: £20,000 - 21,500
Please note: my client are willing to provide full training, with the opportunity to undertake NVQ qualifications in relevant subjects. There is free, onsite parking.
Manage the planning for a team of Engineers across a specific territory
Ensure the planning team cover the full national field service by supporting your planning colleagues
Plan work from the Customer Service team by managing the work logged on the system and contacting customers to book in the work
Ensure all work in planned in a timely manner
Work to ensure Engineers are fully utilised and planned to their maximum availability
Work with the depot and field management to ensure a smooth transition of work from Customer Service to the field
Ensure the planning team are planning efficiently and that the jobs have clear instructions for work and equipment required
Ensure any work not completed on a first visit is booked in with customers to return and completeDesirable:
Experience in planning engineers/transport/logistics
Excellent communication skills
The ability to liaise with customers and colleagues at all levels
Strong attention to detail
A strong work ethic and commitment to their team
Flexibility within the team to assist and cover where needed
The ability to work in a high pressure, but rewarding environment
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