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ServiceDesk Administrator Digital Transformation

Talent International

Worcester

Contract

£200 - £220/day

WR12BY

Posted: 02/08/2022

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ServiceDesk Administrator
(Digital Service Transformation)
Must be eligible for clearance
Outside IR35
Worcester - 3 days a week onsiteOur Midlands-based, public-sector client is looking for a Mailbox Administrator for an initial 6-month statement of work which will be a blend of remote and onsite working.

This role sits within the business engagement team and plays an important role in communicating to users throughout the migration.

The role:

Monitor and respond to all the emails Digital Service Transformation Shared Mailbox.
Engage with the relevant SME's or teams to capture and articulate the responses.
Attend the daily Migration team calls.
Create Guides based on the gaps identified through the User communications.
Update the FAQs based on the gaps identified through the User communications.
Update the Issues log, Master Schedule (Excel) and Service Now where required.
Send out and manage the User comms and update the Master Schedule to track comms.If this is of interest, please apply below

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