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Customer Call Hub Adviser

Adecco

Coventry

Permanent

£22800/annum

CV11LF

Posted: 02/08/2022

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Customer Call Hub Adviser

Do you want to be the first point of contact in helping us resolve financial issues across the UK?

Adecco are proud to be partnered with the UKs expert in financial resolution- the Financial Ombudsman Service. We are currently recruiting for Customer Call Hub Advisors to join their team in Coventry.

Financial Ombudsman Service by taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance.

The Details

Salary starting at £22800p/a
Permanent Contract
Hours between (Apply online only)
One Saturday shift every 12 weeks (Apply online only) and you are able to work from home)
Hybrid work - 4 days in office per fortnight after training

The role

Handling first contact live responses - you'll register new complaints from telephone calls from our helpline and update records on a range of IT systems, following a range of established processes carefully and ensuring complete accuracy when inputting information
Being trustworthy - you'll deal with sensitive customer information, so confidentiality is very important
Being flexible and adapting to changing circumstances and working practices - we work in a challenging but exciting environment
Putting our customers first - communicating in a clear, straightforward and thoughtful way - tailoring your verbal and written communications to the person you're communicating with
Forwarding on correspondence to the correct department and answering queries, when necessary
Building relationships with internal customers - to help you and your team be as efficient and effective as you can
Spotting when things are sensitive or need to be kept confidential - and ensuring you follow our security policy
Delivering a fair and efficient service, that reflects the diversity of our customers and our people

What do we need from you?

Experience of working within a contact centre environment or within a customer focused role
Strong written and verbal communication skills
Good general IT skills
Ability to handle complaints and complex queries
A proactive approach to your work
Experience or knowledge of financial services is desirable, but not essential

Why Financial Ombudsman Service?

Our people are the most important part of delivering our purpose. If it wasn't for their amazing efforts, ideas and commitment we wouldn't be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here's a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Free tea and coffee
Extensive Well-being resources
Our Coventry office is 2 minutes' walk from the main station
Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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