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Customer Services Advisor x 3

Pearson Whiffin Recruitment Ltd



£19000 - £22000/annum health plan, pension, 26 days hol


Posted: 02/08/2022

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Customer Service Advisor - Office Based!


£19 - £22,000 + Benefits (Depending on Experience)
Hours: Monday to Friday 9am - 5pm

Parking on site!

Interviews week commencing 15th August!

Are you an experienced customer service advisor? Or are you looking for your first Customer services role? Are you keen to develop a career in Insurance? Pearson Whiffin has the role for you!

We are currently recruiting for 3 new customer service advisor positions to join a well-established team in Ashford. As the customer service advisor, you would be the primary point of contact for all customers, dealing with customer queries, policy changes, claims and everything in between!


Advise all customers on insurance policies and requirements for new and existing customers
You will be expected to administer these products and always act in a professional manner, compliant with all FSA and internal procedures.
Build a strong knowledge of company products
Liaise with the sales department when you have any new customer requests
Deal with insurance claims
Sustaining a good level of working relationship with customers and other employees
File customer claims following the correct company protocol and procedures
The company will offer full internal training on insurance guidelines and licences to practice

Key skills

The most essential criteria for this role are to have a good understanding with experience of exceptional customer service and how to deliver this to each customer you come into contact with!
Have a great telephone manner
Confident in your approach
Be well organised
Have good GCSES A* -C, or equivalent - desirable
Be able to commute to Ashford (20 mins from Station)

If you feel you would be suitable for the above customer service position, please do click apply for your CV to be considered.

This role is being by Lisa Belcher, (phone number removed) Senior Executive Consultant at Pearson Whiffin Recruitment

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