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Technical Sales Advisor

Focus Resourcing

Bracknell

Permanent

£25000 - £28000/annum

RG121HY

Posted: 04/08/2022

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My client is looking for a skilled Sales Advisor to support the sale of products and services.

Location: Bracknell

Salary: £28000

Hours: 8.30am - 5pm - (4.30pm on Friday)

The Role

* To be available to take technical and non-technical customer enquiries by telephone or in person, to establish the customer needs, provide advice on product selection, and availability from stock to suit customer requirements

* Processing of contracts using bespoke software systems, along with the all subsequent documentation including invoices, queries, credits and any complaints on goods or services provided by the business

* To be responsible for the action of accurate quotation requests, either verbal or in the written form such as by direct e-mail

* To maintain contact details and records in a customer relationship database

* To advise the Sales Manager or General Manager of any situation that may affect delivery performance

* To liaise with the calibration / technical staff to ensure the correct interpretation of the customer orders and the timely completion of the work

* To advise the management team on enquiry trends and new product opportunities.

* To identify opportunities for performance improvement, particularly office efficiency

* Provide support any part of the hire, calibration or sales administration teams during any periods of staff absence

* Ensure continued conformity with the requirements contained in ISO 9001 (BSI) and ISO 17025 (UKAS) through the procedures defined within Quality Manual

* Work in a team promoting equality, diversity and inclusion

* Management of personal development through Company training courses

The Person

* PC literate with a working knowledge of proprietary Microsoft software packages such as Word.

* Good written and verbal communications

* Excellent presentation and customer skills

* Good organisation skills

* Good attention to details and commitment to achieving a high level of customer service

* Enthusiasm and willingness to play an active part in a small team in both an office and laboratory environment

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