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Compliance Support Co Ordinator

Pinnacle Group





Posted: 04/08/2022

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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,(Apply online only) homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. 

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,(Apply online only) homes, and the service families who live in them.

As a member of the Compliance Support team this role will be jointly responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.

The Role - Compliance Support Co-Ordinator

Reporting to the Compliance Support Team Leader this role centres around the communication and re-organisation and confirmation of the statutory & mandatory compliance inspections  required to ensure a compliant estate. Appointment activity related to all Statutory, Mandatory and planned maintenance activity ensuring all appointments are communicated to the families and confirmed where possible. The team and this role, will where appropriate support the wider reactive maintenance team with the organizing of appointments following a reactive maintenance visit.

Salary - £21,(Apply online only)

Working hours – 37.5 per week

Working pattern – Monday – Friday 8.30PM – 4.30PM

Key Responsibilities

Ensure all Statuary, Mandatory and relevant planned appointments are booked accurately on behalf of our Regional Accommodation Maintenance Suppliers

Deliver clear communications with every family member to maximise access opportunities

Proactively manage any appointment where a no access has occurred

Skills Required

Has a high output pace of work and is methodical in their approach

Has consistent experience in planning / scheduling, organisation, and prioritisation

Able to communicate clearly both verbally and written

Is proficient from an IT system use perspective

Always puts safety of all first.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners

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