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French speaking Customer Service and Translator

French Selection

Leicester

Permanent

LE13GQ

Posted: 05/08/2022

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FRENCH SELECTION UK
French speaking Customer Service & Translator
Salary: State your expectations
Location: Leicester, Leicestershire (Hybrid office 2 days a week / WFH 3 days)
Based at commutable distance from Leicester, Nottingham, Coventry, Derby, Rugby, Corby, Northampton, Loughborough, Tamworth, Melton Mowbray, Burton upon Trent, Kettering, Derbyshire, Nottinghamshire, Warwickshire, M1
Ref: 752FR
VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 752FR
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
The Company:
Our client is a well-established leading online retailer with international presence
Main duties:
To be the main point of contact for French speaking clients and deliver premium customer service at all times
The Role:
- To deal with enquiries on the daily basis over the phone, email and website
- To advise customers who have questions about their orders
- To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
- To deal with complaints and escalate to other department
- To Translate content on marketplaces such as Amazon, Ebay and Shopify
- To promote the company’s products
The Candidate:
- Fluent in French (to mother tongue standard) & English is essential
- Previous experience in Customer Service roles would be beneficial
- Confident telephone manners with excellent communication skills
- Experience as a translator advantageous
- Excellent writing skills and attention to details
- Problem solving and enthusiastic attitude
- Good IT skills and experience with CRM system
Salary: State your expectations
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic

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