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Senior IT Support Engineer

Additional Resources



£42000 - £45000/annum


Posted: 05/08/2022

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Senior IT Support Engineer

Location: Berkshire, Hybrid

Salary: £42,000 to £45,000 depending on experience, plus company benefits

Full time & Permanent

The success of this privately owned provider of managed IT/Devices as a service is due to its focus on the highest levels of service to its clients.  Our client works with a range of businesses to take control of their print environment, maximise efficiency and productivity, ensure compliance and reduce costs, and is a leading integrator of digital print hardware, software, solutions and services for businesses in any industry and of any size.

Benefits and culture:

Flexible hours
Hybrid working arrangements
Company Pension scheme
Onsite parking
Benefits package

The Job Role:

The Senior IT Engineer:

Ensure quality service delivery and customer experiences when customers are interacting with the IT Support team.
Own and progress any escalations submitted by the team to completion, notifying the relevant stakeholders of progress and outcomes.
Proactive service delivery of IT Support services (Patching, Security, Device Utilisation etc.) using data connectors.
Analyze and troubleshoot issues, providing remote technical support from a 2nd/3rd line level to their customers across the Print, DaaS, SaaS and IT Support service offerings.
Provide technical guidance and input to CAB/eCAB approvals.
Supplier management - Work with third party service providers to ensure appropriate services are delivered effectively and within SLAs.
Work with the helpdesk team to deliver on SLAs, KPIs and strategic objectives.
Train ticket resolutions to the relevant team to build knowledge.

Skills, experience and qualifications:

Providing 2nd and 3rd line IT Support
Manage and troubleshoot Windows Servers, Active Directory, DNS, DHCP, Group Policy Objects etc
MS Office 365 Administration, including Teams, SharePoint, OneDrive etc
PowerShell experience in management and scripting
MS Azure Cloud and Intune/Autopilot management
Support for desktop platforms including Windows 7,8 and 10 and MAC Operating Systems
Experience in troubleshooting software and hardware faults
Anti-virus solutions
VOIP Technologies
Remote Support - VPN, Windows Remote Desktop
Networking - Working knowledge of networking and routing, Firewalls, DNS, DHCP
A working knowledge of virtualization Hyper-V / VMWare
Capability to analyse, isolate and solve network connectivity and performance issues.
Experience with creating and maintaining IT support documentation.
Racking and cabling experience.
Ideally qualified in one of more: MCSE, VCP, CCA, CCNA.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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