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First Line Telecoms Support

The Recruitment Co

Barnstaple

Permanent

£21000 - £24000/annum

EX311SB

Posted: 05/08/2022

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Job title: First Line Telecoms Support
Location: Roundswell, Barnstaple
Salary: Up to £24,000 per annum
Hours: Monday - Friday 8:45am - 5:15pm
Contract: Permanent

Are you looking to build a career in Telecoms?

The Recruitment Co are working with a client in Barnstaple and are seeking an enthusiastic Telecoms individual on a permanent basis.

As a First Line Telecoms Support you will be responsible for providing first line telecoms support to clients and internal departments.

On a day to day basis, you will:

Be one of the first points of contact for incidents and service requests, ensuring all
tickets are logged and assigned to the correct engineer for timely resolution.
Resolve first-line/second line queries or faults, providing support for onsite hosted
telephony, broadband connections, leased lines, and mobiles.

Our client works as a close-knit team with years of experience, that firmly believe in supporting each other and sharing knowledge. They pride ourselves on providing exceptional service to customers in order to set them apart from competitors.

They offer lots of training and development and, as an ever-growing company; there's plenty of potential for the successful candidate to build a career in telecoms!

Key Requirements:

Experience with general VoIP/SIP concepts
Experience with WLR platforms preferred but not essential
An understanding of mobile connections/provisioning
An appetite for progression and training, provided both in house, and by suppliers
Excellent communication skills (whether written or verbal) with an understanding of
how to deliver outstanding customer service to our clients.
A good telephone manner.
Plenty of enthusiasm and a helpful, personable, and approachable attitude.
Be happy to get stuck in providing support to your colleagues as and when
required.
A desire to learn, grow and progress!

Benefits:

· 40 hours a week (Mon to Fri)
· Up to £24k starting salary with regular performance reviews
· 28 days holiday (including bank holidays) plus your birthday after year one
· Auto enrolment pension (after 3 months)
· Free parking on site

If this role sounds like a fit for you, please apply

CPBarnstaple

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace

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