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HR Consultant

Anonymous

London

Permanent

£25000 - £32000/annum Comprehensive

SE17BE

Posted: 06/08/2022

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We are a specialist Consultancy providing people management services with a difference to small and medium-sized companies. We offer a retained service to our clients as well as a project by project solutions. Our head office is based in the West Country and our clients are local, national and international. We work with each client to develop a program of delivery which meets the demands, needs, and requirements of their business.

The services we offer include:

HR Compliance; HR Strategy; HR Administration; Tailored team policy development; Talent Management; Conflict Resolution Health; Safety and Wellbeing; Performance Management; Employer Branding.

The Role

We have a new and exciting opportunity for a London based HR Consultant Account Manager, to join our team and deliver an exceptional level of service to our London based clients. This role is predominately homebased, with the expectation to meet London clients onsite, the Account Manager is responsible for the successful retention of clients and identifying new business opportunities.

Duties and Responsibilities

• Responsible for the delivery of high quality work which meets the client’s business needs

• Manage client accounts and key business relationships

• Create service plans and delivery objectives in line with client business plans

• Advise clients on their people management and HR strategy

• Provide advice and guidance to clients as and when required

• Draft HR documentation, including offer letters, contracts, and the amendment to contracts

• Ensure HR files and personnel records are maintained

• Manage key employee dates such as probationary review dates and end of fixed-term contracts

• Curation of new client documentation and review of policies and procedures for legal compliance

• Complete client wide updates in line with employment law changes and best practice including staff handbook updates and policy development

• Keep up to date with HR best practice and employment legislation changes

• Undertake projects as required

• Regularly meet with any clients on their sites, to ensure service delivery meets expectations at all times

• Maintain accurate client service records

• Identify and develop new business opportunities

• Coordinate and communicate with other HR Consultants, Junior Account Managers, assigned to the same clients to ensure work is delivered on time and within budget

• Grow existing client accounts to add value and increase profitability

• Ad hoc administration and tasks as may be requested from time to time

An expectation to attend Quarterly meetings at the head office in the West Country, plus other ad hoc meetings with the team as required.

Key Skills and Attributes

• Outstanding communication skills • High levels of attention to detail • A pro-active approach and attitude • Excellent time management skills with the ability to prioritise tasks • A friendly and personable but professional approach • Team spirit and flexibility

• A high level of customer service • Confidentiality and discretion at all times • Ability to adapt style and approach to different situations as required

• Excellent IT and Microsoft Office expertise

• The ideal candidate will have at least 5 years’ experience working as an HR manager or HR Consultant • CIPD Level 5 qualified is desirable

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