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You will act as the key Technical point of contact for service enquiries (both internally and externally) across our clients full product range, and global customer base. Responsible for day to day management of the Service Engineers within the Service department, you will assist with planning the Service workload and support with the development of service contracts and overhaul packages, from initial technical discussions with customers to identifying parts/times required for quotations. In addition, you will provide specialist technical support and information to all areas of the business, and to their global customer base as required.
You will have demonstrable experience and knowledge of managing customer enquiries (both internal and external) ensuring the Service department meets contractual and customer requirements. Facilitating the creation of service contracts and the sale of overhaul parts through the Service department, including and allocating resource for site visits and facilitating communications such as reports and quotations (written and verbal both internal and externally to Shipley), you will generate warranties and customer complaints, with responsibility to coordinate communication between customers, Service Engineers and internal departments.
Attending customers’ sites for general Service Management, or training. On call out of hours (including evenings, weekends and holidays) to support Service Engineers and/or customer issues such as breakdowns and arranging out of hours resource and travel. Providing technical specialist support interpreting and determining customer requirements as required. Supervising and coordinating the activity of staff, including work planning and people management.
Apprentice trained Engineer with a Mechanical In-depth technical knowledge and ideally hands on experience of Can Making machinery, extensive 2-piece can-making experience specialising in metal forming / finishing. Can-making process knowledge is preferred.
Offering a salary of £38,000 - £46,000 depending on experience (inclusive of Service Days), up to 9% employer pension contribution, 15% MIP bonus of basic salary and private medical insurance
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