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Customer Service Advisor

Menzies Distribution Ltd





Posted: 22/09/2022

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Would you like to join our multi skilled Customer Service Team at Menzies Distribution based in Linwood?

Our CCA Accredited Centre delivers Award winning Customer Service to all our retail clients across the UK and Ireland.


If you are looking to work 4 or 5 days each week between 16 and 36 hours then please get in touch.

We have a variety of shift patterns available with some flexibility that helps to support your work life balance. Hours are available Monday to Friday between 6am and 3pm, hours can be discussed and agreed at interview. Each vacancy requires one weekend shift to be included either Saturday or Sunday from 6am – 10am or 6am – 12pm, again this can be discussed and agreed at interview.

If you enjoy Customer Service and like working as part of a team then this is the place for you. We offer full training and support including a 3 week induction into our business.  There is also the opportunity to be trained in various back office tasks following successful completion of probation.

As part of the team, you’ll be trained to manage a variety of duties including:

•             Inbound Customer Service calls

•             Financial Transaction Processing

•             Supply Constraints

•             International Customer Queries

•             Voucher Processing

•             News Federation Queries

•             Escalated Customer Complaints

•             Urgent Distribution Troubleshooting

•             Online Customer Service Queries

We offer an interactive and fun 3-week Induction where you will learn about our business, our clients, and the services we deliver. You will also have the chance to share any past experiences with us as we believe your input holds as much value to your development as our training programme does. It will also help us place you with the right team.

0ur induction runs Monday to Friday 7am – 1pm for 3 weeks and includes classroom-based learning, interactive sessions, Buddy Program as well as a meet and greet with your colleagues and Team Managers who will support you.

We appreciate everyone has differing personal circumstances, so we want to offer a flexible approach to building your weekly schedule. We can discuss minor adjustments at interview.

We operate between the hours of 6am and 7pm Monday – Friday and 6am – 2pm Saturday and Sunday.

We offer full training and support so don’t worry if you don’t have any experience. All we ask is that you bring an open mind, a friendly personality, and a desire to learn something new.

So, what’s it like to work here?

We have a large team of varying ages with everyone bringing something unique to make Menzies Distribution Customer Service team one of the best in the business, and we have the awards to prove it.  We believe we have a social responsibility, so charity fundraising is now back on the agenda along with regular social events to help strengthen our team spirit.

Talking about SPIRIT we have a rewards programme available to all staff where we can recognise our peers and the great work that they do. Our annual awards ceremony is a chance for everyone to get together in recognition of our hard work, Team Spirit, and the amazing job we do.

What’s in it for you?

•             31 Days per year (pro rata) with 2 fix days depending on start date. You can also accrue an additional day of annual leave following 5 full years of service.

•             Eye Care voucher

•             Shift Swap scheme

•             Life Cover

•             Career advancement

•             Pension Scheme

Does this sound like something you want to be a part of? If so, we want to hear from you

Apply on Partner Site

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