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IT Support Analyst

Syntax Consultancy Ltd



£25000/annum + On-Call Allowance + Benefits


Posted: 23/09/2022

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IT Support Analyst

Malton (North Yorkshire)


£25,000 + On-Call + Benefits

IT Support Analyst needed for a superb permanent career opportunity based in Malton (North Yorkshire). Start ideally in October/November 2022.

A chance to join a leading global manufacturing business. Working as part of an IT Support & Operations Team providing providing 24/7 cover on shift-rota basis.

Key experience + tasks will include:

Diagnosing, trouble-shooting and resolving IT support incidents for end users across a range of IT Software / Hardware.

Managing IT change and service requests to agreed service levels (SLAs).

Escalating any serious or complex IT issues to address recurring service issues.

Liaising with end users, external 3rd party suppliers + customers both face-to-face and remotely.

Ensuring IT asset management process is followed for end user devices, including user access control and licencing.

Must have a full UK driving licence and be open to travel to other sites.

On-call rota (1 week in 4), with additional on-call allowance payment

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