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Trainee Support Administrator






Posted: 24/09/2022

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Due to continued growth, an exciting development opportunity has arisen for a Trainee Support Administrator. Working as part of the technical department, the successful candidate will be supporting and assisting with technical queries that relate to biomass and solid fuel installations, product approval and technical projects within HETAS. This means the right candidate will be taking calls and emails from installers out i nthe field advising of correct legislation on installation. This position may suit an individual who has an interest in the environment and/or heating sector, although this is not essential. More importantly we are looking for an individual with a positive attitude and aptitude and a willingness to learn about the industry.
You will also gain skills via a BTEC Level 2 Customer Service Apprenticeship during your training.
Responsibilities will include but are not limited to:
* Working as part of the technical team, assist with technical queries within HETAS
* Provide relevant technical support and liaison to other HETAS departments
* Receive regular information on changes to legislation and HETAS policies and update technical advice accordingly
* Liaise with and provide information to external industry organisations. Advise them of HETAS requirements, changes, and developments so that HETAS and its registrants are promoted positively
* Support the technical co-ordinator in reporting of enquiries, analysing statistics and highlight trends
* Undertake administrative tasks supporting the technical team where required
* Assist in the technical evaluation of products against the audit checking process and documentation provided by the applicant
Skills, knowledge & experience:
* Experience of office administration
* A strength in Maths and a Science based subject is desirable
* A willingness to learn and continue their personal development within HETAS
* Develop an understanding of the industry, its stakeholders, HETAS procedures, schemes, and overall objectives
* Flexible attitude, proactive in supporting registrants and colleagues
* An ability to communicate effectively at all levels
* Good interpersonal skills and an ability to work both within a team and when required on your own.
* A working experience of Microsoft Office packages
Job Types: Full-time, Permanent
Salary: From £20,760.00 per year
* Casual dress
* Company pension
* Cycle to work scheme
* Life insurance
* On-site parking
* Sick pay
* Monday to Friday

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