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Assistant Manager

Up and Running





Posted: 24/09/2022

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Assistant Manager
Starting salary 23k
Full Time, Permanent
Oxford OX3 9AJ

As an Assistant Retail Manager you will support your manager in both the daily operations of the store, and the store’s long-term success. You will promote the highest standards of customer service and product knowledge to serve your local running and fitness community.

In addition, you will work with company processes and procedures to maintain a productive stockholding, staffing and promotions calendar.

Your typical day as an Assistant Retail Manager will include:

Creating a welcoming environment for customers and visitors
Demonstrating and promoting excellent customer service, acting as a role model for Sales Associates
Dealing with customer enquiries and customer complaints
Process all customer transactions using out point of sale software
Helping to maintain the cleanliness of shop floor and storeroom areas and, where necessary, advise the manager of any relevant issues and concerns
Operating the EPOS system to process transactions and manage stock levels
Accurately reporting the End of Day & Branch Finance Summary as directed by the Store Manager
Accurately bank cash takings each week in the absence of the Store Manager
Using video gait analysis to help advise and recommend footwear to customers
Answering Head Office (HO) emails and requests, and those of another stores & the warehouse, via store email
Ensuring that customer special orders are dealt with as soon as possible
Your responsibilities as an Assistant Store Manager are:

Processing timesheets and keep a record of staff holidays and time in lieu in the absence of the Store Manager
Ensuring that the store, stockroom and staff room are clean and compliant with Health and
Safety (H&S) policy and that all team members are following these policies and procedures
Minimising the store’s costs through sensible use of petty cash and the monitoring of cost of utilities
Protecting the store against theft through vigilance and common-sense procedures (e.g., do not leave the till open and unattended)
Supporting the Manager/Assistant Manager in the delivery of training on products, new shop procedures and Health and Safety advice with the help of Head Office resources and suppliers
Supervising & supporting staff with EPOS, gait analysis, stock movement, merchandising &
product training at the direction of your manager
Acting as the point of contact between Head Office and store in the absence of the Manager
Being a main keyholder for the store, and the main point of contact if the alarm is triggered at the direction of your manager
Supporting your manager in supervising and monitoring the use of the store computer
If necessary, support your Store Manager in the first stages of any disciplinary procedures against their staff
Supporting your manager is the organisation and leading of the weekly Social Run Group
As an Assistant Retail Manager, you are responsible for the maintenance of stock, this includes:

Maintaining logical and orderly stock rooms and ensuring that all team members maintain these standards
Supervising & accurately report on the receiving & transferring of stock from supplier, warehouse & other stores
Helping to maintain logical and orderly storerooms and appropriate stock levels within all
Advising the manager of any items of stock that are running low or that customers are requesting
Completing ordering of stock as the direction of your manager
Helping to ensure that no nutrition on display is out of date and rotate product to maximise turnover
Ensuring all special customer orders are dealt with as soon as possible at the direction of your manager
Ensuring that faulty stock is dealt with correctly and efficiently
Assistant Retail Managers will build and develop their knowledge together with Up and Running, this will include:

Developing and maintaining a full working knowledge of all aspects of the point-of-sale system you are authorised to use
Maintaining an up-to-date knowledge of technical specifications of the product, shoe fitting, and running & fitness theory
Developing and demonstrating an excellent working knowledge of the gait analysis
Keeping current knowledge of technical developments in clothing, footwear, equipment and training
As an Assistant Retail Manager you will be required to assist with the marketing of the store, this will include:

Act as the point of contact between the Marketing department and the store at the direction of your manager
Supporting the promotion of the store and U&R through involvement with in-store and external promotions
Ensuring the store is merchandised effectively, including window displays
Supporting your Manager in Head Office promotions & national campaigns, including seasonal sales & product launches
Supporting the development of in-store resources for runners and gym users e.g. lists of races, clubs, events and training advice
Supporting the organisation and the distribution of regular electronic mail outs to customers, club members and gym users etc. at regular intervals with support of Head Office
Leading the organisation of sales with your manager, working to ensure that out of season stock is moved
The above list of duties is not exclusive or exhaustive and you will be required to undertake such tasks as may be reasonably expected.

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