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Home Ownership Officer

Service Care Solutions





Posted: 19/11/2022

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Job Title: Home Ownership Officer
Company: Lewisham Homes
Work Pattern: 36 hours
Type: Temp on going
Location: Lewisham, SE6 4RU
DBS: Basic

Purpose of the Job
I am representing Lewisham Homes, and they are looking for someone to provide a high quality, customer focused and responsive Home Ownership service to Lewisham Homes residents. You will be expected to consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation. The hiring manager is hoping that the candidate with a strong all round admin background with leasehold knowledge for assistance in forthcoming billing. Most important skills are record keeping, mail merges, Excel, ability to navigate databases and good attention to detail.

Main Responsibilities

Issue Section 20 Notices and keep robust records of each contract.
Deal with leaseholder enquiries via email, telephone, and face to face.
Build good working relationships with the local Tenant and Residents' Associations. Attend out of hours meetings when required.
Respond to correspondence and complaints and provide drafts for member's enquiries.
Identify and record details of vulnerable residents, signpost residents for support as required.
Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
Investigate complex cases, work collaboratively with other departments, partners, and stakeholders to ensure multi agency responses to complex cases. Carry out home/estate visits/inspections in a lone working capacity as required.
Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), always representing the organisation positively.
Deal with RTB applications.


Thorough knowledge of Leasehold Legislation and Right to Buy.
An understanding of the current challenges faced by a social housing provider, within the context of the role applied for.
Experience of issuing S20 notices and invoices.
Experience of writing complex reports or witness statements.
Good level of general education including grade A-C GCSE or equivalent in Maths and English.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

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