Relief Reach & Respond Advisors
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Do you want a job which is flexible and can work around your commitments? If you can build strong relationships, are customer focused and you want a job which will make a difference on a daily basis, we want to hear from you!
Please note this is a relief post working shifts as required.
We have a rewarding opportunity to work within our call handling service providing in and out of hours support to our vulnerable customers. You will be the first point of contact to all our customers, providing an effective call handling service, including the escalation of calls linked to our Reach & Respond service. You will deal with telephone enquiries from our own customers and also from a range of other providers who we deliver an out of hour’s emergency call handling services for.
This is a great opportunity to be a part of a rewarding team who all care passionately about the people they support.
As you will be responding to emergency calls, we are looking for someone who can work under pressure, remain calm and can respond confidently to support our vulnerable customers. We also need you to be super organised, able to effectively prioritise your calls during busy periods, all whilst being able to maintain a quality service.
We need you to be awesome at juggling a variety of tasks at once, your role will include:
* Handling reports of emergency repairs
* Diagnosed and scheduling appointments for out of hours repairs
* Handling calls for community alarm activations
* Identifying the right courses of action for customers
* And much more!
Another part of the role will involve responding to customer enquiries we receive through other communication methods such as email and our text message service - creating and maintaining customer records as you go. Therefore, we'll need you to have excellent communication skills and be confident in using IT software such as Microsoft Excel and Word.
We offer a variety of shifts covering the following:
Day shifts: 7am-7pm, 9am-5pm, 8am-4pm and 6pm-10pm
Night shifts: 7am-7pm which are covered over 7 days per week
Internal candidates must discuss this with their current line manager prior to application.
If this role excites you and you are interested in being part of a friendly team of individuals don’t hesitate to contact Stephen Moore, Team Leader (Monitoring Services) on (phone number removed) for an informal discussion about the role.
We are not working with recruitment agencies on this vacancy. This vacancy will close once we have received a sufficient number of suitable applications.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 700 colleagues forming the Beyond Housing family, we cover 411 square miles with more than 15,000 homes, serving 30,000 customers. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values everyday, we are looking for candidates who show they have the skills to do the role and are aligned to our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.
So here goes:
* Flexible working patterns to suit your commitments
* Generous holiday entitlement
* Impressive salaries with incremental pay increases for most colleagues
* Competitive pension scheme with generous employer contributions
* Life assurance to look after your loved ones
* Health plan
* A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
* Cycle to work scheme (if you’ve got the legs for it)
* Annual cost of living pay rise
* Agile working – to give you that positive work life balance.
* Rather not work the normal 9 - 5? If you have a working pattern that you would prefer, please discuss this with us and we might be able to support
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