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Desktop Support Engineer






Posted: 19/11/2022

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Desktop Support Engineer

Location: Bristol

Salary: £25,000

Job Type: Permanent

Hours: Full-time 37.5 hours per week. Core hours Monday – Friday, some out of hours work may be required.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be required to possess the skills to troubleshoot hardware and software faults, install and configure new PC’s and laptops and ensure we remain compliant with both internal and external security requirements. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

This role offers the flexibility of hybrid working, however applicants will need to be able to work on site in Bristol as a regular requirement of the role. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Key Duties

* Ticket Management of user reported issues, within the Bristol site and work at home users

* Active Directory management of users and computers

* Troubleshooting Windows operating system, software and telephony systems

* Image and maintenance of desktop PC’s

* MDM administration

* Supporting deployment and update of software

* Maintaining global security standards

* Major incident response

Experience, skills and knowledge we are looking for:

* Ability to attain CTC and SC clearance as per UK government requirements and will be required to be a resident of the UK and have been living in the UK for at least the past 3 years for CTC and 5 years for SC clearance

* Experience and/or Qualifications in an IT field.

* Experience with Active Directory, MECM, Cisco Networking all desirable.

* Experience with Windows 10

* Experience with MS Office Packages

* Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer

* Ability to maintain a high degree of customer service for all support queries

* Proactive approach, ability to prioritise and manage own workload.

* Ability to solve complex problems & participate in continuous improvement.

* Excellent oral and written communication skills.

* Keen attention to detail.

* Ability to relate to others in a positive manner and strong team focus.

Requirements (advantageous)

* Full UK driving license


We believe in providing an inclusive, supportive, and inspiring work environment with monthly recognition awards (and prizes), length of service rewards and genuine career progression opportunities through our internal development programmes. Along with:

* Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub

* Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.

* Life Assurance Cover & Pension Scheme

* 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary

* Refer & Earn Scheme for referring a friend to work for Teleperformance

About Us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

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