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Customer Service Advisor

Biffa Waste

Aylesbury

Permanent

£21500/annum

HP198DB

Posted: 19/11/2022

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Changing The Way People Think About Waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

A quick look at the role

The Customer Service Advisor role is a great opportunity for someone who wants to kick start their career within a large and growing organisation. We are passionate about providing great customer service whilst also providing a fun and enjoyable working environment.

Why it's an opportunity not to be wasted.

Responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
Listening to and understanding the needs of the customer
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, dealing with invoice queries.
Working in conjunction with colleagues across our depot network to resolve customer queries.
Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
Completing proactive outbound calls to advise customers on changes to services or relaying other key information.Requirements

Must be self-motivated and driven with a positive can-do attitude
Able to work independently and as part of a team in a fast-paced environment
Customer focused, with a desire to take ownership of customer queries.
Excellent written and verbal communication skills
Must be computer literate.
Excellent interpersonal skills, ability to build rapport with customers and colleagues
Good problem-solving skills Benefits

And here's why you'll love it at Biffa.

Salary of £21,500
37.5 hours per week with shift patterns covering the office opening hours of 8am to 5.30pm
24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
Generous pension
Medical and dental scheme
Cycle to work scheme
Retail, leisure and travel discounts
Free parking on site
A robust training and development programme which opens the door to a number of great internal progression opportunitiesDedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn

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