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Customer Service Advisor

Coyles

Glenfield

Contract

£10.50 - £11/hour

LE39QP

Posted: 19/11/2022

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Role: Customer Service Handler for the Estates Team

Location: Starting at Glenfield Hospital, LE3 9QP, then moving on to Meridian Way, LE19 1W7 (they’re about a 15 min drive away from each other).

Hybrid working available: NO

Pay: £10.50-11ph

Contract: Initially for 3 months however this has the potential to be extended // Immediate start

Hours: Full time, Mon-Fri. Rota between 8am-6pm

Duties would include:

Working as part of the Estates and Facilities support team within our clients Trust, the duties of this role will consist of taking phone calls and emails related to maintenance across the site. This will include the logging of new jobs and issues, dealing with enquiries and passing on information on outstanding works.

The Customer Service Advisor will support and provide a comprehensive and effective customer focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor

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