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Business Intelligence (Customer Insight Analyst)

Pension Protection Fund



£41625 - £45000/annum


Posted: 23/11/2022

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Business Intelligence (Customer Insight Analyst)

Location: Croydon office location with Hybrid working

Salary: £41,625 to £45,000 per annum plus Civil Service Pension

Contract Type: Permanent

Position type: Full Time

We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.

We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.

We have a new position for a Customer Insight Analyst to join our Business Intelligence team to provide accurate and focussed business intelligence and deliver analysis to support the delivery of excellent customer service.

Within this position you will always be putting the customer at the heart of everything you do. You will work as part of the business intelligence team, specialising in data and statistical analysis, providing dashboards, and trends analysis that enables effective decision making and drawing on a variety of different data sources to draw clear and relevant conclusions and recommendations.

Our ideal applicant will have demonstrable experience in the delivery of business intelligence, data and statistical analysis and reporting; knowledge off digital reporting and Web Analytics will be advantageous. That experience will also encompass building using data visualisation tools (SQL Server Report Builder, Power BI, Tableau or equivalent). Additionally, they will need to be confident presenting and communicating findings to non-technical audiences, including senior management.

Strong analytical and numerical skills are essential for this position, including problem solving ability and strong IT skills to use SQL (to query building level as a minimum) Excel, PowerPoint and R or Python.

Sound like you? Apply now.

In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.

We’ll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.

We’re happy to talk about flexible working

No agencies please

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