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Receptionist

Chiltern Recruitment

Beaconsfield

Permanent

£22000 - £24000/annum

HP92PH

Posted: 23/11/2022

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Our Client based in Beaconsfield is looking for a Receptionist Full or Part Time. They are in the medical field and are looking for a strong communicator with a positive and friendly nature , previous experience in a similar role would be an advantage.

Reception Duties to include but not exclusive to:

• Meet & greet patients and visitors in a professional and welcoming manner
• Booking, cancelling, re-arranging appointments at the reception desk
• Dealing with general enquiries at the desk at Reception in a professional and appropriate manner.
• Ensuring patients complete new patient registration and GDPR forms
• Passing prescription requests through to clinicians during Prescription slots
• Ensuring the Reception desk and waiting areas are kept clean and tidy

Admin Duties when not on Reception to include but not inclusive to:

• Answering phone calls within 3 rings and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests; dealing with enquiries; taking and passing on messages accurately and promptly etc
• Processing repeat prescription requests in line with the practice protocol
• General administration including scanning; faxing; typing; filing; opening and distributing post; franking post; shredding; routine and ad hoc admin tasks etc
• Ensuring stocks of stationery; forms; brochures etc are maintained at Reception (Duty Receptionist)
• Processing repeat script requests in line with the practice protocol
• Dealing with tasks generated through the clinical software

• Minimum of 4 years customer service and administration experience
• Computer literate, able to use a range of software programmes including Microsoft Word; Excel and Outlook. The ability to learn new IT software quickly (with training
• The post holder will be expected to undertake a variety of duties
• Remaining calm and following instructions in the case of an emergency
• Having a communication manner and style that makes a positive impression
• Positive can-do attitude
• Demonstrate empathy

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