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2nd Line Support Engineer

Netwirking Ltd

North Shields


£27000 - £32000/annum


Posted: 23/11/2022

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Netwirking are helping a client based in North Shields as they look to add a 2nd Line IT Support Engineer to the business due to an increase in workload. To be considered you must have experience working for a MSP.

Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems is highly desirable.

You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.

Duties and Responsibilities:

* Diagnose and fix IT issues

* Liaise directly with customers regarding technical issues

* Log work and fixes into a helpdesk system

* Work to Service level agreements (SLA)

* Incident management

* Resolve Technical issues

* Support customers and provide a great level of customer service

Essential Skills and Experience:

* A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.

* Experience of working in a MSP

* At least 2 years’ experience in IT

* MS Office 365 migration experience

* Good understanding of general server, storage and networking technologies

* Good communication skills

* Good documentation skills

* Customer focussed

* Able to work well as part of a team and individually

* Maintain awareness of new and emerging technologies

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