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Customer and Neighbourhood Officer Housing

Paradigm Housing



£33234/annum £33,234 p/a plus excellent benefits


Posted: 23/11/2022

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Location – Hybrid Working to cover some of these areas: Welwyn Hatfield, Luton, South Cambs, North Herts, Harrow, and Hackney (east team)

The Vacancy

Would you like to put your considerable people skills and advanced housing knowledge to the very best use? Here at Paradigm, we focus on the needs of our customers, deploying the best service utilising the skills, experience and understanding from our people.

Our Housing Officers have become Customer and Neighbourhood Officers and we would love to have you as part of our dedicated and highly motivated team.

Your remit will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies. You will be empowered to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.

You’ll report into a Neighbourhood Manager and will work with other Paradigm teams and external partners contributing to the overall area patch-plan to drive improvements for all customers in your neighbourhood. You will manage a mixed-tenure area and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.

This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers. Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions.

Role requirements:

Strong customer focus with an understanding and experience of the issues in social housing and legislation.
Able to manage a demanding and diverse workload and have experience in case management.
Advanced communication skills (both written and verbal) with a proven ability to influence
Open to continuous personal and professional development.

About us: We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we’re heading. We work in a hybrid way, a mix of home and office-based as part of ensuring well-being balance and the benefit of face-to-face collaboration and relationships.

In return we offer a very generous package including the following:

Holidays – 25 days to start (this rises with service to a maximum of 30 days) PLUS 3 paid days between Xmas and new year when we close our offices, with the opportunity to buy up to another 5 days, subject to conditions.
Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
Car Leasing scheme (subject to conditions)
Modern offices in Wooburn Green, High Wycombe, where parking is free and there are free charging points for electric vehicles
Annual Bonus potential
Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more
Up to 3 paid ‘Giving Back’ (Volunteer) days p/a
Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t
Social events, such as Quiz nights, Xmas Party, Summer BBQ

We support flexible working and welcome applications from all sections of the communities we work in and shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification

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