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Quality Assurance

Peters Dean Care Ltd





Posted: 24/11/2022

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We are looking for a Quality and Coordination Lead to join our growing team.
If you are a forward-thinking problem solver who performs well under pressure this could be the role for you. Your passion to deliver high-quality service along with your ability to plan and achieve deadlines will be to your advantage in this role.
This role ensures the safe and effective delivery of our care services. This involves ensuring that the quality systems and processes are in place and monitored effectively and that the allocation of care calls meets the needs of our customers and staff to ensure safe, effective, personalised and responsive care service delivery. This role will lead a small team of administrators and co-ordinators to enable more people to remain independent and receive quality care in their own home.
The successful candidate will be competent in managing the following tasks and responsibilities.
Working in a high pressure environment
Managing records and audits
Designing and improving processes
Experience of working within safeguarding protocols
Working knowledge of relevant legislation in care practice
Managing and mitigating risk
Managing people
Experience of managing rotas
Coordinating rotas of 1500 hours per week using an electronic scheduling system such as Carefree
Experience of planning and participating in an on-call rota
Experience of delivering care and support
Excellence: We believe in integrity, accountability, and transparency
Inclusion: We celebrate our differences and believe that embracing diversity make us stronger
Innovation: We believe in the power of great ideas.
Person centered:
We believe in treating people with dignity, compassion, kindness, and respect
Skills, Knowledge & Aptitudes
Ability to plan and prioritise workloads
Ability to communicate effectively at all levels and provide information to people with diverse support needs and abilities
Able to deal empathetically with distressed or anxious customers and staff tactfully
Strong understanding of the social model of disability and willing to promote its ethos and principles
Computer literate with an ability to use web-based applications and email
Knowledge of person-centered approaches
Willing to undertake further training relevant to the post
Willingness to work flexibly to meet the needs of the organisation and its users
Well presented with a professional manner
If you are looking for an exciting new opportunity with a stable company and a competitive salary, please send your CV over now to be considered

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