Do you have exceptional communication skills and have experience of working in a customer service/contact centre environment? Do you have a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!
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Our client is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. The company believes in a diverse and inclusive workforce and is proud to be an equal opportunity employer. They encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
They are looking for enthusiastic and confident individuals with an excellent telephone manner to join their friendly and hardworking travel claims team to provide travel insurance cover for their client.
What you'll be doing:
You will be responsible for delivering an exceptional customer experience throughout the travel claim lifecycle. As all calls will be from customers calling for help you will proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner. You will monitor all aspects of the claim to ensure that all services are provided, handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action.
You will also assess new claims in accordance with policy terms and conditions, ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem and identify and initiate potential recoveries from 3rd parties. As a reward for outstanding work there will also be team incentives to keep you motivated!
You will receive excellent training for this role as the company is dedicated to ‘Achieving Excellence Through Learning.’ Your team will be a blend of office-based and remote workers, so communication will be important!
About the person:
You must have proven experience of providing a quality customer service within a pressurised environment
You will have a genuine desire to provide a high level of customer service
You must be able to effectively manage multiple cases
You will have a high attention to detail and quality focus
You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
You must have an excellent telephone manner
You will be PC Literate
You will have good geographical knowledge
Ideally you will have a good understanding of the Travel Industry or Travel Insurance
Good standard of general education. English Language GCSE or equivalent
Hours: Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday.
Altitude-Recruitment Ltd acting as an employment agency and employment business
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