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Customer Success Manager (education)

Clearwater People Solutions

Gateshead

Permanent

£20000 - £24480/annum 37 days holiday plus benefits

NE100AE

Posted: 25/11/2022

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Our client, an education software company, are currently looking for a Customer Success Manager to join their team on a permanent basis. The Customer Success Manager will have a passion for education and have excellent written & verbal communication skills.

Our client provide education software to primary and secondary schools, the Customer Success Manager will be responsible for providing customer support, software training and book appointments for various schools.

Full training is provided for the Customer Success Manager, this role is a great for someone with experience / an interest in the education sector.

Duties / Responsibilities for the Customer Success Manager

Responsible for delivering exceptional customer service, targeted to deliver a number of sessions per week
Maintain and increase usage of our software within schools
Provide online support and training to customers (largely primary and secondary schools)
Offer telephone and email support
Outbound appointment making
Host webinars
Generate leads for the sales team (incentivised scheme)
Maintain accurate records on our Customer Relationship Management System
Contribute to training and support materials developmentRequired the skills for the Customer Success Manager:

Ability to be adaptable in order to meet the demands of this developing role.
Excellent communication skills (written and verbal)
Excellent ICT skills - Microsoft Office, in particular PowerPoint
GCSE Grade C or higher in Maths and English.If this role is of interest, please apply for additional information

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