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Customer Service Advisor

Driving Talent Limited

Anstey

Temporary

£23000 - £24000/annum

LE41AW

Posted: 20/01/2023

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Driving Talent are looking to recruit experienced customer service advisors to join our established client in Leicester. Based a few minutes from the Beaumont Leys shopping centre, our client is one of the leading names in the waste sector and specialise in environmental services.

We're looking for candidates who have high levels of both written and verbal English as the job would mainly be a telecoms role. You'd mainly be answering calls and dealing with complaints as well as responding to emails and checking in with customers.

You should be a customer focused individual and show a genuine interest in the needs of their customers, as well as showing strong communication and interpersonal skills. Candidates would also benefit from having a calm, patient and relaxed manner as they would be dealing with a high volume of calls.

Working as part of a team, you should be able to follow management instructions and work towards achieving team objectives.

Duties will include:

* Taking daily calls from new and existing clients

* Dealing with customer issues and queries

* Grow and develop accounts against set targets

* Build rapport and relations with the customer to assure a great standard of service

* Completing call logs and arranging callbacks if call volumes are high

* Maintaining effective communications and working relationships with other company departments

One year experience is preferred but full on-going training and development will be provided.

There is a 12 week probationary period which will be reviewed upon completion.

Working hours are Monday to Friday and you'd have to work 1 in 4 Saturdays.

There is an annual salary of £23,000-£24,000 depending on experience.

Working hours will be 08:00am-16:30pm or 08:30am-17:00pm. Saturdays are 08:00-13:00 and all working days have a 30 min break included.

This is a great opportunity and there is huge room for progression, please click apply or contact us on (phone number removed) for further details

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