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Hire Controller





Posted: 20/01/2023

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We are currently on the lookout for a talented Hire Controller with an interested in Toolhire or the building trade. We are open to all backgrounds but any knowledge of the merchant industry is beneficial.

Is this role right for me?

We are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for leading and supporting teams to deliver great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! As this role has a strong focus within our Tool Hire part of the business, we are also looking for someone who has strong communication and commercial awareness, it's preferable to have existing experience in a similar role however due to internal promotion training and support can be provided.

Hours of work: 07:30am-17:00pm Monday to Friday and 8:00am-12:00pm every other Saturday

Please note: It is essential for this role to have a Full, clean driving license.

What will I be doing?

Our Hire Controllers are essential within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
Supervising a small team to ensure that great relationships are developed with new and existing Customers, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise tool hire delivery and collection, keeping customers updated throughout their journey
Collaborate with the wider network to support Customer requirements and business activities
Get to know the local market to support plans for sales growth
You may be occasionally required to carry out basic maintenance and cleaning of our tool hire equipment in the workshop
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Work with colleagues to suggest opportunities for improvement Are Jewson and Saint-Gobain an Inclusive employer?

Our Customers are all unique and so are our colleagues. We believe in including everyone so it doesn't matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role

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