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Branch Manager

City Plumbing




Posted: 21/01/2023

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Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.

The Role:

As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements.  The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations.   You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

Key Responsibilities:

Effective management of the team and resource

 Setting the standard of a sales orientated culture

Delivering against sales and customer demands while maximising profitability

Maximising margin and net profit 

Keeping everyone safe

Build and maintain relationships with new and existing trade and retail customers

Ability to interpret and analyse financial and statistical information


As a Branch Manager, you'll have an innovative and agile approach to identify growth opportunities.  You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.

Skills and competencies:

Tenacity and resilience

A pro-active approach to sales, with a strong desire and ability to win and grow new business

Experience of customer relationship management and developing a true partnership approach

Excellent communication skills

Self confident and self motivated, with the ability to work on own initiative or as part of a wider team

Ability to interpret financial and statistical information

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!


From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:


Discounts, savings and cash back at numerous retailers

Savings on driving lessons, phone bills, gym memberships as well as further benefits

Life assurance

Extended family policy including maternity, paternity, additional annual leave and more

Mental Health First Aiders and Employee Assistance Programme, we look out for each other

Complete induction and a company that lets you grow and encourages development

Financial education and loans

Flexible working options

A business striving to create an environment of inclusion so everyone can be their true self

And more!


We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to ‘fit' our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an ffer of employment

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