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Existing Homes Coordinator




£22000 - £28000/annum


Posted: 21/01/2023

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If you are an experienced administrator/coordinator, with excellent organisation, prioritisation and communication skills - you belong at Bromford.

As Existing Homes Sales Coordinator our role is to play a key support to our customers in their journey to home ownership. This will include supporting our customers in the first steps to home ownership through the Right to Buy/Right to Acquire or buying a shared ownership home. You will also be supporting our existing shared ownership customers with buying additional shares, lease extensions and re-mortgage applications.

This is a busy role, available on either a full or part time basis initially for 12 months, where you will manage multiple cases at any one time. You will primarily be liaising with customers over the phone, providing advice, guidance, updates and supporting with application processes.

Knowledge and experience within the property or legal field isn’t essential, we will provide comprehensive training. However the right approach and customer service skills are essential. You’ll need to work efficiently with the ability to prioritise your own workload, managing a volume of applications and processes. You’ll need to be able to communicate well with our customers, enabling customers to thrive and understand their options when it comes to home ownership.

You’ll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone’s head. It’s about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.

Ideally based from Wolverhampton as the most central office within our geography, this is a roaming role which includes office and regular home working, you can also be based from our Tewkesbury or Chipping Sodbury offices

As Existing Homes Sales Coordinator, you will bring:

Experience managing a high volume of work
Ability to use own initiative and able to work independently but know when to escalate and seek advice
Fantastic customer service skills
Confidence to liaise with solicitors, valuers, estate agents, mortgage lenders and both internal and external customers through a range of channels
Property knowledge or legal knowledge would be advantageous
Experience of managing a case load
Negotiation skills required
Strong ICT skills
A flexible working attitude demonstrated reliability
A commitment to our DNA and be an ambassador for Bromford.
You’ll be a strong team playerBeing able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

Closing date for applications 3rd February with interviews taking place w/c 13th February.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application

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