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999 Emergency Call Taker

Connaught Resourcing Ltd (Education)



£21730 - £23177/annum unsociable hours enhancement


Posted: 21/01/2023

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Are you looking to make a real difference to patients, the community, and your colleagues?

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a rewarding and meaningful career?

Our client is an established NHS Foundation Trust providing a vital service to over 7 million people, they're currently seeking Emergency Call Takers for permanent positions on the 999 service.

The Role

Our client is presently looking for Emergency Call Takers to work as part of their dynamic team to effectively support their 999 service. You will be dealing with potential life and death calls from members of the public. This could vary from someone who has fallen over, helping someone perform CPR or assisting with the birth of a baby! This is a varied and interesting career.

As part of the team, you will be working in the ambulance control centre alongside Dispatchers, Clinicians, and other NHS professionals. You will be directly involved with live emergency calls, taking vital information to help arrange the most appropriate care and support.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals. You will need to have a caring and compassionate nature and maintain composure whilst dealing with stressful and emotional situations. Having excellent keyboard skills is vital for this job role as you will need to record accurate information quickly.

Successful candidates will be required to complete an eight-week fulltime training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.

As well as offering a basic salary of £21,730 to £23,177 candidates will receive the following unsocial hours allowances on top:

Saturdays (midnight to midnight) - time plus 35%
Sundays (midnight to midnight) - time plus 69%
Weekday evenings (8pm to 6am) - time plus 35% You will need to be over 18 to apply due to the shift patterns that are involved in this position.


Up to 41 Days Annual leave a year depending on Previous NHS Service (including bank holiday allowance)
Training and support from our dedicated in-house education team.
A nationally recognised qualification in 999 emergency call prioritisations.
Occupational Health support along with an Employee Assistance Programme.
Enrolment into the NHS Pension Scheme
NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Progression opportunities within the EOC department and other areas of this established Ambulance Service and NHS Foundation Trust. To apply for this role, please submit your CV to Liam at Connaught Resourcing.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures

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