Neighbourhood Compliance Officer

Location: London

Salary: £29,000-£31,500

Expiry Date: Friday 10th February 2023

About the role

We are looking for enthusiastic and hardworking member of staff with ability to work alone, to communicate with resident regarding building safety issues and keep our records updated for vulnerable residents living in flats. You will also assist the Neighbourhood Team to manage tenancy and housing management functions.

The successful candidate will need outstanding communication skills, ideally have some experience of working in a social housing or property management environment and an understanding of current guidance on building safety.

Swan Housing Association provide high quality and affordable homes to rent and buy. We operate in Essex and East London and locally manage over 10,000 homes with plans to double our stock as part of an ambitious five-year strategy. We pride ourselves on providing excellent customer services, and the Neighbourhood Team are essential to maintaining contact, advice, and support to our residents.

Key responsibilities will include:

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Support vulnerable residents, identifying safeguarding concerns and managing appropriate referrals for support

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Ensure Health and Safety issues identified are reported and resolved urgently

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Maintaining a contact schedule for all customers living in a flat to identify fire safety and evacuation risks. Ensuring all vulnerable resident details are up to date and logged in on site fire information boxes.

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Work closely with Health and Safety advisors and Fire Risk specialist contractors to ensure all vulnerable customers living in a flat has an appropriate Personal Evacuation Plan.

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Work closely with Swan Building Safety Team to assist with customer communications and access to properties for remedial works as required

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Enforce tenancy conditions

For the above post you will have/be:

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Excellent customer service skills

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Passionate about helping people

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Ability to resolve challenges independently

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Have excellent organisation skills and a keen eye for detail

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Knowledge of tenancy management and property maintenance.

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Computer literate with knowledge of Word and Excel packages.

We offer fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training.

We reserve the right to close this vacancy early.

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About us

Ranked No. 37 in The Sunday Times Top 100 Best Not for Profit Companies, working for Swan is a lifestyle, not just a job. As a multi award winning Housing Association, we've been creating somewhere to feel at home for our team and our customers for 25 years. Whether working in Development & Regeneration, Operations, Construction (Nu Living), Care or Central Services, you can be sure that we will provide you with a home from home whatever job you do here. Swan is an equal opportunity employer and welcome applicants from diverse backgrounds

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