City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.
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Quality Supervisor Glasgow (G51 1DG) £24,(Apply online only)
Responsible To: Service Manager
Summary of Post: To support the Service Manager, the people we support and the teams to design, deliver, maintain and develop exceptional person led support packages
To be first point of management contact: Visiting services, listening, developing relationships with all staff and supporting Senior Practitioner’s/ Team Leaders
Carry out agreed auditing and quality checks: Ensure all paperwork is being completed correctly to the best standards
Complete Service User Risk Assessment: Supporting the team to risk assess the service user’s home, health concerns, activities and support worker safety whilst performing care making sure safety is paramount for all parties ensuring policy and procedures are in place to safeguard the people we support and their staff
Help facilitate team meetings: To review support that’s being provided looking at progress towards outcomes and making plans for new outcomes.
Conduct supervisions: With support workers to go through progress, supporting them to reflect on their practice, identifying training requirements, giving staff and service user feedback Along with feedback on personal development. To report back in a timely manner to the service manager highlighting any issues/actions.
Support Worker development: To conduct spot observational practise on support worker performance whilst working. Drafting up action plans with the worker if needed for any additional support or training required.
Weekly KPI’s to Service Manager: Feedback to Service Manager on a weekly basis on compliance actioned, compliance outstanding, no of visits, complaints and compliments recorded
Attend client/social work reviews: Deputising for Service Manager and feeding back, ensuring actions are put in place when required
Attend discharge planning meetings: Meet with multidisciplinary teams to discuss plan for discharge from hospital/care setting. Working with the rota co-ordinator to put a care package together that benefits the service user
Experience of working in a care setting – minimum 2 years’
Experience of writing support plans/ risk assessments
Exceptional customer service delivery (relationship building)
Excellent time keeping and diary management
Strong communication skills, both written and oral
Good Understanding of Care Standards.
SVQ MIN 3
Good understanding of Mental Health and Learning Disabilities
Driver with access to a car
• To be able to establish and maintain effective relationships with key stakeholders.
• To be able to prepare and review robust care plans and report actions to Service Manager.
To be able to maintain all administration records that are your responsible for up to date.
We will offer you:
22 Days Holiday
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay*
Death in Service Payment*
Occupational Sick Pay
Access to Employee Assistance Programme
Lifeworks Reward Scheme
*subject to terms and conditions and qualifying period
This is a full time permanent position, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided.
Mochridhe Edinburgh and Lothians is an Equal Opportunities Employer and part of the City and County Healthcare Group.
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