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Pre Sales - Web Chat

Ralph Recruitment



£21800 - £24000/annum wfh/hybrid


Posted: 22/01/2023

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Ralph Recruitment are excited to be the exclusive recruitment partner of this well-established, growing online retailer based in Burnley.

Our client has opportunities for Pre-Sales Advisor to join their fast paced, supportive, fun team.

The Pre-Sales Advisor will be the point of contact for potential and existing customers, answering incoming calls, web chats and emails - delivering high levels of customer service and attention to detail, whilst increasing sales revenue and profits across multiple brands.

The Role-

The ideal candidate will be a dynamic person who will support growth across multiple websites.

As the first point of contact, you will deliver high levels of customer service and attention to detail, whilst increasing sales revenue and profits across multiple brands.

¨ To deliver an exceptional customer experience, when handling customer queries (via phone, email and web chat)

¨ To be proactive and seek out opportunities to enhance the customer experience, ensuring all information is accurately recorded in accordance with process and system requirements

¨ To ensure customer enquiries are effectively resolved to minimise future contacts

¨ To provide accurate and helpful Pre-Sales product advice (up sells and cross sells) and basic technical troubleshooting

¨ To accurately create new sales and after-sales orders, using the correct product codes. and prices via one of several different sales ordering systems, based on correctly understanding and confirming the customer requirement to maximise sales opportunities

About you -

* Knowledge of Microsoft Office including Word and Excel

* Self-development of sales and conversions skills and customer service best practice

* Commercially aware and keen to develop own business knowledge

* Previous experience of working within a Sales/Customer Experience role

* And or Previous experience of working in a Contact Centre environment ideal

* And or Previous experience of face-to-face Sales and Customer Service roles

* Able to work to targets/KPIs and prioritise work accordingly

32 days holiday (pro-rata), Yearly pay reviews, staff discount, 2 parties a year, free office parking, free tea/coffee in office, + quarterly company bonus ,WFH/Hyrbrid after training period

All applications are dealt with in the strictest of confidence.

To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client’s companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies.

By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful.

Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details

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