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Command Centre IT Support Engineer

CBSbutler c/o Staffing 360 Solutions Limited

Preston

Contract

£35 - £40/hour

PR11BA

Posted: 21/01/2023

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6-12 month initial contracts
+ Preston based - all work is Onsite
+ £35 to £40 per hour
+ Shift/Overnight work is involved
+ SC Clearance will be required

Key Skills:
+ Previous Helpdesk/IT Support Experience
+ 2nd/3rd Line Support Experience
+ Microsoft, VMWare, Linux

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.
Responsibilities
Initial management escalation point for all support groups within the command centre
Manage ServiceNow tickets by priority and workload to ensure contract SLA's are met, tickets updated, and customers informed of progress
Lead the creation of product support lifecycles resulting in forward schedule of change for supported applications
Facilitate Continuous Service improvement
Provide Management reporting for internal and customer stakeholders
Support the Major Incident Management team by leading the technical support groups

Desirable knowledge / experience:
Monitoring Tools
Ticketing Tools - ServiceNow ideally but not critical
VMware vCenter
Windows Server
RedHat
Windows Desktop

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead a team of people in the day-to-day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities

Apply on Partner Site

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