jobmove logo

Commercial Services Manager

Onward Homes





Posted: 24/01/2023

Are you interested in more Property Services jobs?

Apply on Partner Site

About the role
The post holder will lead and manage the delivery of housing management services to customers living in Onward’s portfolio of market rented and rent to buy/rent to home-buy properties. Coordinate and commission service delivery to customers living in neighbourhoods across all regions. To collaborate with colleagues and integrate the market rented service with the overall customer service, repairs and maintenance service and the overall asset management service in order to ensure customers receive a seamless service. Lead and manage the successful delivery of leasehold management services to customers as part of the PFI contract.

It is essential you have a experience of delivering effective leasehold management and market rent functions. You should have an in depth knowledge of relevant legislation and a demonstrable commitment to deliver exceptional customer service. It is essential that you have excellent communication skills (both written and verbal) with a proven ability to influence external partners and customers.

What you can expect from us

We offer a competitive salary of £50,050 per annum, a generous annual leave entitlement of 31 days, plus 1 additional days leave for your birthday (which can be taken at any time), plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. You will be provided with all the ICT working equipment to enable you to undertake your role.

We are particularly keen to hear from candidates with experience in rent to home buy.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

We would encourage you to submit your application early as we reserve the right to close this vacancy before the closing date

Apply on Partner Site

Or check similar jobs