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Customer Service Executive

Wallace Hind Selection LTD



£23000 - £26000/annum Company Bonus + Pension + 24 Days Ho


Posted: 24/01/2023

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An exciting opportunity for a Customer Service Executive has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by main contractors, architects, specifiers and architectural ironmongers.
BASIC SALARY: £23,000 - £26,000 basic  (DOE)
· Company Bonus (subject to performance)
· Contributory Pension
· 24 days Holiday plus Stats
LOCATION: Northampton
COMMUTABLE LOCATIONS: Kettering, Corby, Wellingborough, Market Harborough
JOB DESCRIPTION: Customer Service Executive
After undergoing a strategic business review, current company growth as well as opportunities that have arisen, we are now looking to strengthen our Customer Services team with a proven Customer Service Executive.
The role will require you to provide a great customer service experience by efficient sales order processing, delivery scheduling and query resolution. You will also be required to support the external sales team in the company's endeavour to continually improve customer loyalty and gain new business as well as working with other departments in ensuring "right first time "processes.
KEY RESPONSIBILITIES: Customer Service Executive
· Sales order process
· Liaise promptly with Credit Control with respect to accounts and orders blocked
· Proactive approach to ensure customers are kept up to date on order status
· Maintain customer price lists
· Be the main, front-line point of contact for all customers by phone/email
· To take full ownership for orders / queries through to resolution (Right First Time)
· Be responsible for the resolution of all queries / credits and goods returns
· Participate in product and system training as required
· Produce sales reports for both internal and external contacts
· Support the Project Managers with aspects of customer service
PERSON SPECIFICATION: Customer Service Executive
· You will ideally come from a Customer Service or Sales Office administration background, although not essential as the character and drive of the successful candidate is the most important
· You will be well organised and efficient as well as being able to adopt a systematic and structured approach to tasks with the ability to prioritise.
· Good communication skills. Have the ability to communicate in a clear, concise and articulate manner
· Have a good customer service attitude
· Good Excel and Word skills
· Be able to present and deliver information to a group of people.
We are a European, market leading manufacturing group which supplies innovative window and door locking systems supplying direct to window and door manufacturers, through specification to architectural practices and building contractors as well as via established distributor and retail channels.
With an annual group turnover of in excess of €270 million, we manufacture at 4 sites and distribute from a further 5 across Europe.
We are at the forefront of innovation and our products offer clients the full spectrum of solutions.
This is a fantastic opportunity to join, a brand leading name and Europe wide manufacturer. The company has an active policy of promotion from within and offers the genuine opportunity to develop your career. This position will be challenging but also tremendously rewarding. Coaching, mentoring and training are an integral part of the company's culture
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Service Executive, Internal Account Manager, Sales Office Administrator, Customer Service Co-Ordinator,
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
REF: IP17117, Wallace Hind Selection

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