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Customer Relationship Manager

Inspire Resourcing Ltd

Buxton

Permanent

£28000/annum Plus bonuses available

SK176QQ

Posted: 24/01/2023

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Customer Relationship Manager

Inspire Resourcing are currently recruiting for a Customer Relationship Manager for our client in Buxton to deliver first class customer service and help grow branch sales volumes in new and existing customers.

Main Purpose of Job:

• Working with the Sales Director and Branch Manager in creating and managing branch development plans and strategy

• Identifying new business growth opportunities

• Meeting existing and potential customers to build and develop relationships and understanding

• Promote all customer products and brands and support branch special promotions

• Liaising with the branch sales team to ensure great customer service and improved customer knowledge

• Helping to prepare and attain branch sales and volume

• Be on the front line in dealing with customer complaints and queries

• Producing reports for branch manager, sales support and sales director as required

• Providing customer data on request

Key Accountabilities:

• Achieving Branch Targets for Retention, Acquisition and Penetration

• Achieving Brand Share Targets

• Ensuring customer information is up to date

• Covering sales for holidays, sickness, and where necessary supporting cover for other areas in the business

Knowledge, Skills & Experience:

• 2 Years Motor Factor Sales Experience or experience in a similar role.

• A valid driving license.

• Computer literate and ideally possess basic IT Skills.

• Passion to deliver top class customer service while driving sales.

• Numeracy and literacy.

• A smart personal appearance and professional manner.

• The ability to communicate and provide knowledge to meet the needs of our customers.

• Knowledge of the local area and customer base would be a distinct advantage.

• A drive to seek new business

• Excellent telephone skills

• Strong verbal and written communication

• Good IT skills

• Initiative and good decision-making skills

• Account Management

• Sales project management skills

• Strong organisational skills

• Ability to write reports.

Salary £28k plus bonuses available

Inspire Resourcing are also recruiting for Marketing, Sales, Munufacturing, Engineering and FLT vacancies

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