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Customer Service Administrator

Wavelength Recruitment Ltd

Crawley

Permanent

£23000 - £24000/annum

RH100AA

Posted: 24/01/2023

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This is a great opportunity for someone with knowledge of the commercial property insurance sector to join a busy client facing team.

The Role

To act as liaison between Clients, and survey teams to build good working relations and resolve any queries in a timely manner.

Responsibilities

· To assist the Property and Insurance Customer Services Team

· To maintain and manage data in the Company CRM systems.

· To ensure all data entry activities are completed accurately and in a timely manner.

· To liaise with surveyors, customers and sales team to ensure timely booking of surveys

· To resolve or escalate where appropriate customer and surveyor issues, initiating communication with the sales team and keeping them informed

· To ensure survey reports are sent and received in line with company and customer contractual obligations and expectations

· To assist Line Manager with internal team projects

· Undertake any other responsibilities that may become necessary for the proper performance of the role

Knowledge/Skills/Qualifications

· Strong communication skills (written and verbal) with both internal and external customers

· Understanding of The Commercial Insurance Market with experience as a Claims Handler / Account Handler would be preferred

· Good administrative and time management skills

· Can manage own workload and act independently if required

· Strong attention to details and high level of accuracy

· Maintain an in depth understanding of the following:

Key Competencies

· Understanding the Customer

· Management of Information

· Communicating and influencing skills

· Planning and organisation

In addition to a good starting salary our client offers incredible progression opportunities, a brilliant benefits package, hybrid working and parking onsite

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