Duration - 12 months FTC
Apply on Partner Site
Salary - Approx £19,000 p.a.
To provide a warm, courteous and prompt welcome on arrival for all visitors and Tenant visitors at the Reception desk and all internal / external customers ensuring that any security procedures are followed.
To anticipate customer needs and ensure that customer expectations are met and where possible exceeded.
To ensure that visitor arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room/area in a timely fashion.
To ensure that waiting visitors are kept informed of any delays and progress and to ensure customer comfort.
To handle all incoming telephone enquiries promptly, giving a warm, courteous welcome and using agreed salutation.
To work and communicate with other team members / management to deliver excellent customer service. Deal with customer queries and complaints, escalating where necessary.
To raise building service requests as required.
To attend mandatory training as required.
To identify opportunities to enhance the service provided and to improve working practices.
To ensure that all work areas are clean, tidy and safe. To follow Company health, safety, fire & security procedures.
To be flexible to cover other areas of the operation, and to perform any other reasonable task, as necessary.
To comply with company policies at all times.
ADMINISTRATION / GENERAL:
To maintain an organised and tidy work area.
To adhere to booking procedures in line with internal policies.
To manage the day to day operations and administration for Meeting Rooms.
To issue access passes to visitors, contractors and staff.
To maintain an accurate visitor log.
To check and maintain the meeting rooms and public areas in accordance with site standards and report any faults and issues to the appropriate departments.
To have a full understanding of the hospitality provision in the meeting rooms and to ensure that any catering requests are communicated with the service provider in a timely and accurate manner.
To anticipate the needs of the organiser and hosts, follow up where necessary and ensure that customer expectations are managed or met and where possible exceeded.
To check, read and action any e-mails received on a timely basis
To deal with incoming/outgoing mail and courier deliveries where applicable. Ensuring items are tracked at all times.
To sort and deliver internal mail and other items.
To collect outgoing mail from internal locations as required.
To process and despatch outgoing mail.
To liaise and communicate with team members and other service departments in a timely manner to ensure service delivery and teamwork.
To assist the Manager / Team Leader when requested, to collect and present relevant data.
Work with wider UK Team, providing service consistency and support where possible.
Attend weekly catch up meetings with Catering & Facilities Team
To assist the Facilities Manager with any ad hoc requests.
Any other reasonable task
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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