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At Saint-Gobain, we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you are a quick learner, you like working in a team, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Credit Controller. This is a very flexible role embracing hybrid working of 1-2 days in the Huddersfield office and 3-4 days working from home.
Is this role right for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a great fit! A great Credit Controller will be able to work under own initiative but not afraid to ask for help and have great customer service skills to ensure our customers have a great experience
However, there are some skills and experience we require from you:
Previous Credit Control experience would be a great advantage
Excellent telephone and customer service skills
Strong Excel skills
Excellent communication skills
Minimum of 3 GCSEs A-C (including English and Maths), or equivalent
CICM level 3 qualification desirable (however we do offer the opportunity to study towards this if you are successful)
What will I be doing in the role?
You will be responsible for managing the credit risk on a defined debtor list, involving the collection of overdue accounts, follow up of short payments, credit limit assessment, and effective query management.
Effectively contribute to the 'collection performance' of SGBD to reduce Daily Sales Outstanding (DSO) by minimizing the risk of bad debts
Manage and mitigate the risk relating to customer credit limits in line with company procedure
Provide outstanding levels of customer service to internal and external customers
Maximize sales opportunities within a defined customer base by effectively managing credit limits
Follow up quickly and effectively any short payments made by customers
Address/update all stop maintenance and over trading issues in accordance with Company policy and procedures
Effectively contribute to the handling of all incoming and outgoing calls to ensure they are dealt with in a professional manner and meet agreed Company targets
Undertake administrative duties as appropriate and ensure the system is updated accordingly e.g. copy invoice/statement requests etc.
Maintain and monitor the customer query database in order that queries are addressed and resolved efficiently and effectively
Are Saint-Gobain an Inclusive employer?
We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, to name a couple). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen
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