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Operational Support Officer

Blue Arrow



£10.76 - £13.33/hour


Posted: 26/01/2023

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Job Title: Operational Support Officer

Salary: £21,00 - £26,000 (Dependant on shift and location)
Benefits: Company Car provided with Fuel card (ability to use the vehicle for personal use)
Hours: 37.5 hours per week with various shift availability across days, afternoons and nights.
Contract: Permanent
Estimated Start Date: ASAP

Location: Colchester & Southend On Sea (Covering postcode areas: CO & SS)

Job Description:

Or client are seeking Operational Support Officers to assist the Ministry of Justice in the field monitoring of individuals in the local area. You will track and support individuals to complete their sentences outside of the prison via electronic monitoring equipment. On a day-to-day basis, you'll visit individuals in their own homes to support with the installation, calibration and decommissioning of electronic monitoring equipment (electronic tags).

No experience is necessary as you will join a friendly and welcoming team who will support you to learn and develop and once your training competencies have been met you'll either work alone of alongside a monitoring support officer. Your ability to build relationships and rapport with anyone you meet will make all the difference, as this role is all about people. You know that everyone deserves respect and not to be judged. You'll build the subjects confidence in both you and the justice system, reassuring them of their safety, as well as that of the general public. With every successful case, you'll be directly helping to reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every subject is different, which is what makes this role so varied and full of opportunities to learn. It also means you'll need to be resilient as you adapt to new situations each time.

Below is a short video with some details about the role, please give this a watch: (url removed)eo/2qMpne

What you'll be doing:
Visiting subjects' houses to install, calibrate and decommission electronic monitoring equipment
Checking and cleaning equipment on issue and collection, as well as quarantining any equipment needed for evidence
Liaising with the control centre to report any issues or subject breaches
Showing respect to subjects to build confidence in the justice system and in their safety
Keeping paperwork up-to-date and following standard operational procedures
Taking part in meetings with your team and line manager.

What we're looking for:
Full driving license and Right to Work documents
flexible approach to working
Friendly, personable with the ability to put people at ease
Resilience, patience and ability to adapt to different circumstances
An interest in getting out and about and travelling around to visit people in their own homes.

What can we offer you?
Access to a company vehicle for personal use
23 days' holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, Travel and technology
Access to Level, a financial health platform for Capita Colleagues, offering salary-linked savings, open banking budgeting and early access to your wages
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Applications require an up to date CV, and a quick friendly interview.

Formal offers are reliant on candidates completing a security check involving basic DBS, Financial Probity, and Fraud Check

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